How business works
I have decided to drop my current diabetic material supplier. They are hard to get to talk to and don't return calls.After googling several different suppliersI found a very unenthusiastic attitude toward a possible new customer. Since I already had one like that, I kept on looking. I finally found a supplier who met all my criteria. They carried what I needed, They were able to take orders up to 11 PM, they honored my insurance, and they delivered.But I had to waste 1 1/2 ours on the phone until I got to them. However, they took care of me, answered all my questions and transferred my call to the proper person and the whole thing barely took 5 minutes. My kind of retailer!. I have experienced the unhelpful types more often than I care to. What has happened to "The customer is always right?" Or better still, "The customer is the customer, our source of income."There are fewer and fewer sales persons in brick and mortar stores, so, it's no wonder the internet is doing so well.Almost every retailer is delivering free so that you can watch "The Golden Girls" as you sit home and wait for your delivery. The world isn't changing, it has already changed.
If the answer is yes, let people know how to reach them. If they turn bad, let people know that as well.
When customers have no face and sales people do not report to the person that is the owner of the business, you will be lucky if you can even buy something in a store. I get good service at the supermarket because I pick up what I want, put it in the cart that I push up to the self-checkout where I pay with a credit/debit card, bag the items, push them out to the car and load them in the trunk. Everywhere else, if hit or miss.
Several years ago I worked for a small company which was doing very well. We decided that top management needed nice company cars and the CEO told me to go buy 5 full-sized, nice cars. I went to 4 dealers before someone acted like they wanted to do business with me. All I asked was for a price for 5 basically identical cars for which I would pay for with a company check and they could deliver the cars when prepped and the check had cleared if they wanted. Two told me that they didn't have 5 cars the same, one said I would have to deal with the sales manager and he was busy, one said he had to talk to the owner and one said "what colors would you want the cars to be?"
Medical service in my area is second to none, with very prompt referrals to specialists, and records efficiently networked. My years of military service are paying off, since Express Scripts, the home delivery pharmacy offers generics at low to free cost, and lower prices for name brand medicines. My GP Dr is very sharp, and she's beautiful on top of that.
Things just keep getting better. I can't wait to see what comes next.
If you pay an annual premium of $1,000 for your insurance and you get $3,000 worth of supplies you better hope your insurance company has a lot of healthy payers. We have paid auto insurance for nearly 50 years and had a few broken windshields replaced. My brother has had three cars totaled and lots of medical bills from his and does not pay much more than we do.
The bad: They don't always think of you as the customer. The insurance company is closer to being "the customer". Patients give money to insurance companies, and the insurance companies give it back in the form of buying care from providers they have a relationship with. That relationship sometimes is more important to providers than the relationship with the consumer.
The Good: You still found a good provider. Even for products and services the authorities are dead-set against, e.g. foreign labor, drugs, weapons, sex, willing buyers and willing sellers find each other.
So you'll keep finding good providers, but it's a little bit of work thanks to rules from the gov't that are there to help you. (Reagan's most terrifying words)
During grade school and high school they were a fearsome foursome.