Ahead Lies Ruin: The Decay of Social Trust
Posted by freedomforall 3 weeks ago to Philosophy
Excerpt:
"There are three solvents of social trust: 1) the self-aggrandizement of insiders; 2) decay of competence, and 3) precarity, generated by soaring inequality / cost of living and the decay of social mobility, all of which erode confidence in the social contract, i.e. our confidence that the system isn't rigged to benefit the few at the expense of the many.
These are of course related, but let's tease them apart. Once insiders focus on maximizing their personal gain as the purpose and goal of their employment, the value of the institution's service to the public / customers decays behind a flimsy screen of self-serving PR promoting the successes of the hollowed-out institution.
Even if insiders are devoted to serving the public, if their ability to perform the necessary work is impaired due to under-competence, the public's trust decays. Rather than look for incompetence, which presumably could be fixed by replacing the incompetent with the competent, the real problem is under-competence, a subject I addressed in The Catastrophic Consequences of Under-Competence (subscribers/patrons only).
The basic idea here is the organization has lost the core competencies needed to handle anything other than day-to-day processes. In other words, those inside the organization think they have what it takes, until challenges arise that they do not fully recognize or understand due to institutionalized under-competence. "
"There are three solvents of social trust: 1) the self-aggrandizement of insiders; 2) decay of competence, and 3) precarity, generated by soaring inequality / cost of living and the decay of social mobility, all of which erode confidence in the social contract, i.e. our confidence that the system isn't rigged to benefit the few at the expense of the many.
These are of course related, but let's tease them apart. Once insiders focus on maximizing their personal gain as the purpose and goal of their employment, the value of the institution's service to the public / customers decays behind a flimsy screen of self-serving PR promoting the successes of the hollowed-out institution.
Even if insiders are devoted to serving the public, if their ability to perform the necessary work is impaired due to under-competence, the public's trust decays. Rather than look for incompetence, which presumably could be fixed by replacing the incompetent with the competent, the real problem is under-competence, a subject I addressed in The Catastrophic Consequences of Under-Competence (subscribers/patrons only).
The basic idea here is the organization has lost the core competencies needed to handle anything other than day-to-day processes. In other words, those inside the organization think they have what it takes, until challenges arise that they do not fully recognize or understand due to institutionalized under-competence. "
