My 2 recent experiences with Incompetence
I recently had two instances where I ran into what I consider incompetence.
1. Charter Communications required me to turn in my old cable box for a new one or have no TV at all (not that no TV would be bad, but.....). The new ones will be free for 1 year, then afterward there will be a fee. An UNDISCLOSED fee on their printed documents. The employees issuing the boxes were unaware the fee wasn't on the paper. I went the last day. No one asked what the fee was or why it wasn't printed in all that time before I got there? Charter was incompetent, or deceptive in not printing the fee.
2. I am renewing my Passport. I have the printed 6 page DS-82 08-2013 document. It states you must submit the fee. Nowhere in these 6 pages does it tell you what that fee is. I had to look it up online, and not only that I had to do a search to find it. The fee by the way is $110. Incompetent not to print the fee on the form.
1. Charter Communications required me to turn in my old cable box for a new one or have no TV at all (not that no TV would be bad, but.....). The new ones will be free for 1 year, then afterward there will be a fee. An UNDISCLOSED fee on their printed documents. The employees issuing the boxes were unaware the fee wasn't on the paper. I went the last day. No one asked what the fee was or why it wasn't printed in all that time before I got there? Charter was incompetent, or deceptive in not printing the fee.
2. I am renewing my Passport. I have the printed 6 page DS-82 08-2013 document. It states you must submit the fee. Nowhere in these 6 pages does it tell you what that fee is. I had to look it up online, and not only that I had to do a search to find it. The fee by the way is $110. Incompetent not to print the fee on the form.
I eventually switched from Charter to DIRECTV as it's spelled. As quick as I had a working dish on the roof, I called Charter to tell them to quit sending bills. A Charter lady fell all over herself offering a free upgrade to the downgrade they had inflicted on me.
"I have ESPN2 now," I said.
"We will give you ESPN2," she said.
"Sometimes I like to watch an old Turner Classic movie like I used to."
"You can have Turner back."
"But I have a two-year contract with DIRECTV," I said, thinking "Tee-hee, take that."
Since then Charter keeps sending mail I throw away and making phone calls that make me want point at my caller ID and giggle.
Retired old dinos with time on their hands.likes to see incompetence waste its time spinning its wheels.
I've been thinking of going to AT&T Cable when the contract is up a year and a month from now. Now I want to do that just to see how DIRECTV acts. I also want to see if they'll downgrade my basic at the end of the contract like Charter did, though I never had a contract with Charter
Come to think of it, I suddenly recall that AT&T bent over backwards to play nicey nice with a neighbor when she had a complaint.
Disclaimer:
All the above is IMHO, of course. :-)
Reminds me of the time I snagged a protein bar at a convenience store and when I went to pay for it it was way over-priced. I turned around to put it back on the shelf and told the clerk, "You should have the prices on your merchandise." (they had no prices anywhere) He just gave me a blank stare like I was nuts. What use is price when the drug-addled masses just swipe their card?
http://www.cnet.com/how-to/how-to-take-y...
regular competent people loooooook incompetent! -- j
I'm in one of Delta's sky lounges at this momement. They're at the opposite end. They provide a nice place to work and/or goof off when travelling.
No, I just like their lounges. It's the opposite from dealing with Charter. I use Charter for residential and business. Charter has a difficult phone system and hard-to-understand reps on the residential side. The business side is better, but they send offers for new services almost daily.