Common Sense Prevails!

Posted by IamNemo 10 years, 1 month ago to Business
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A toothpaste factory had a problem. They sometimes shipped empty boxes without the tube inside. This challenged their perceived quality with the buyers and distributors. Understanding how important the relationship with them was, the CEO of the company assembled his top people. They decided to hire an external engineering company to solve their empty boxes problem. The project followed the usual process: budget and project sponsor allocated, RFP, and third-parties selected. Six months (and $8 million) later they had a fantastic solution - on time, on budget, and high quality. Everyone in the project was pleased.

They solved the problem by using a high-tech precision scale that would sound a bell and flash lights whenever a toothpaste box weighed less than it should. The line would stop, someone would walk over, remove the defective box, and then press another button to re-start the line. As a result of the new package monitoring process, no empty boxes were being shipped out of the factory.

With no more customer complaints, the CEO felt the $8 million was well spent. He then reviewed the line statistics report and discovered the number of empty boxes picked up by the scale in the first week was consistent with projections, however, the next three weeks were zero! The estimated rate should have been at least a dozen boxes a day. He had the engineers check the equipment, they verified the report as accurate.

Puzzled, the CEO traveled down to the factory, viewed the part of the line where the precision scale was installed, and observed just ahead of the new $8 million dollar solution sat a $20 desk fan blowing the empty boxes off the belt and into a bin. He asked the line supervisor what that was about.

"Oh, that," the supervisor replied, "Bert, the kid from maintenance, put it there because he was tired of walking over, removing the empty box and re-starting the line every time the bell rang."


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  • Posted by mckenziecalhoun 10 years, 1 month ago
    Created a cup system at school. Children would change the color of the cup based on what they needed.
    Red: Bathroom - no other red cups are showing so I'm going.
    Blue: I have a comment - I know the teacher may not answer a comment due to time.
    Green: I'm done with my work, come check while I work on something else.
    Yellow: I have a question; I'll work on something else until you answer.
    White: Nothing - doing fine.

    All the time my kids spent in class with their hands raised? GONE. They were constantly working.
    I was told to remove it. It was not research-based.
    All through this country teachers are tearing up their personal innovations due to the drive for "research-based" solutions. Innovation and creativity is being squelched on a major scale for teachers and our kids.
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  • Posted by jbaker 10 years, 1 month ago
    Why didn't the kid from maintenance setup the fan before they installed the scale? :)
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    • Posted by freedomforall 10 years, 1 month ago
      No incentive. His good idea gets stolen by his boss's boss if it works; if it doesn't work, the kid gets fired or reprimanded.
      That's a big problem in big business organizations today.
      Instead of offering their mid-level managers incentive reward for THINKING they 'offer' them the fear of firing if they DO anything differently.
      What we get is S-T-A-G-N-A-T-I-O-N instead of I-N-N-O-V-A-T-I-O-N.
      The self reliant "we can do it better" attitude that was wide spread in generations to (and including some) baby boomers is gone.
      Businesses have to encourage it in all employees or Asia will prevail in the 21st century.
      The bigger the business the worse this condition is ... except for the perverse financial banksters who encourage all employees to find new ways to loot the productive.
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    • Posted by wmiranda 10 years, 1 month ago
      Because the bell and shut down did't exist until they implemented an $8M solution. The expert didn't look for the simple solution from the start. Case in point, the government's $600M health care website that could have been created for $1M.
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      • Posted by $ blarman 10 years, 1 month ago
        And just in case you didn't know, the price tag is now well over $1 BILLION now - and it still has severe security flaws, still doesn't know just what to actually charge people, and still requires every piece of documentation in your life plus a rectal probe to sign up.
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    • Posted by dekayz 10 years, 1 month ago
      More than likely no one ever asked the kid because they looked at him as a peon. Would anyone have asked John Galt, the track worker how to solve the problem when the signalling system went down?
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    • Posted by rballan 10 years, 1 month ago
      I agree. He had no incentive to voluntarily come up with an idea until it affected him directly, I have a new boss that is that way. He is afraid to try anything new for fear it will go wrong and he'll get fired for it. My previous boss was just the opposite and let me run with all sorts of ideas that have helped bring my section from a group that no one in the company knew much about to a group that everyone goes to for answers in our field of specialty.
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    • Posted by $ allosaur 10 years, 1 month ago
      Before they installed the scale, the kid did not have to walk over, remove the empty box and restart the line every time the bell rang.
      So easy and inexpensive a fix for the empty boxes had not dawned on anyone before the kid became annoyed by the extra work load.
      .
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  • Posted by WyoJim1963 10 years, 1 month ago
    Excellent band-aid approach to the problem. But it might have been more effective for the CEO to do a root cause analysis (would have cost way less than $8M. Why were 12 boxes a day not getting filled up? Sorry, just my take as a Quality Assurance guy.
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  • Posted by mckenziecalhoun 10 years, 1 month ago
    Similar story from NASA.
    They had a satellite that had a component that had to be refrigerated. The many solutions they had were expensive, added weight, got in the way of other systems, added cost, and was otherwise turning into a nightmare.

    One of the younger staff members said, "Aren't we sending this into space? Why not just open it to space...?"

    Lateral thinking CAN be taught (I do it as a professional teacher tutoring elementary through adult).
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  • Posted by Snoogoo 10 years, 1 month ago
    When the US started sending astronauts into space, they spent thousands of dollars developing a pen that would work in zero gravity. The problem was the ink would never go to the tip without gravity helping out. They succeeded and developed the pen. The Soviets also succeeded, they brought a pencil.
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  • Posted by $ Stormi 10 years, 1 month ago
    I love this one! It shows American ingenuity will prevail, so simple, so inexpensive, so common sense.
    I once had a wall that rattled when the furnace was on. We were part of a compressor test group, so I got five engineers videotaping my wall, but no answer. But, they did send out a serviceman to have a look. A few minutes later, all was fixed. He found a spider web in a vacuum tube. I guess the engineers needed a field trip.
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  • Posted by plusaf 10 years, 1 month ago
    Yes, that oldie but goodie... apocryphal but may actually have happened... Here's mine, from about twenty years ago, at The Great Measurement and Instrumentation Firm I retired from...

    People were moved around a lot with reorganizations and 'new floor layouts,' and we usually got new cubicles in the process. Sometimes a new vendor for the 'cubicle hardware'... walls, that is... came on board, and prompted the need for a new kind of NAME TAG to go on the cubicle wall... (really!)

    There was a guy/department/whatever in charge of supplying the new labels, and I noticed one time that everyone got one label comprising two single-sided name tags glued together.

    Problem: where do you put the label holder so people might know it's YOUR cubie and not the one for the next-door neighbor?

    I pried my label(s) apart and put each half on one of the walls of my cube so that a person approaching from either direction would know that the cubicle they'd reached was mine.

    Couldn't get the label-making 'establishment' to see the point or get any co-workers to adopt the bizarre idea.

    Lots of other, more significant stories like that one made me a very happy retiree...
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